Product
Simple. It’s like ‘rocky’ except with a ‘p’. The name, Pocky, was inspired by the Japanese onomatopoeia for the snapping sound made while eating Pocky sticks.
Unfortunately, Pocky is not gluten-free at this moment. As we continuously strive to meet our customers’ demands, we recommend checking back on our website for future product updates.
Pocky sold in the US does not contain any primary ingredient derived from animals except for whole milk powder and lactose.
Unfortunately, Pocky is not Kosher at this moment. As we continuously strive to meet our customers’ demands, we recommend checking back on our website for future product updates.
Pocky does not contain peanuts (except for some seasonal flavors from Japan), but they are manufactured in a facility that uses peanuts and almonds. We strongly recommend that you confirm the allergen and ingredient information on our product page. Also, allergen and cross-contamination details are on the back of all Pocky packages.
Pocky does not contain any alcohol even though ‘chocolate liquor’ is one of the ingredients in Pocky Chocolate. Chocolate liquor is made by grinding the nib or meat of the cocoa bean, and it is a thick, gritty, dark and brown paste that liquefies when heated. Chocolate liquor is comprised of about half cocoa butter and half cocoa solids and does not contain any alcohol.
The lecithin we use in our product is derived from soybeans.
As we are committed to looking for ways to source more environmentally friendly ingredients for our products, we will begin using more than 95% RSPO-certified sustainable palm oil and palm oil products in Pocky ingredients by 2022 and work towards 100% RSPO-certified palm oil usage by 2025. Please find more details on the RSPO website here.
Pocky has a 12-month shelf life after production. You can find the best by date printed on the bottom on every package.
We recommend that Pocky is stored in a cool and dry place to ensure its taste and quality.
The white color appears when chocolate has ‘bloomed’. Blooming happens when chocolate is exposed to warm temperatures and begins to melt. Once cooled down, the chocolate hardens again, however, it changes to a light white color. Even though the chocolate goes through the blooming process, the product itself is still edible. We recommend disposing of the product if you think it is not edible.
If you open your box of Pocky and the sticks have melted together, please reach out to the purchase of place first for refund or replacement. However, if any further assistance is needed, please fill out the inquiry from here, and we will be in contact shortly. We will request some images of the product and information so please keep the product and purchase receipt for confirmation.
Where to buy
You can find Pocky at Asian grocery stores, Walmart, Target, Kroger (all banner stores), Safeway, Costco and other US grocery stores (more to come!) in the Asian/International section. Also, please use our product locator to find a store that carries Pocky near you. We recommend calling in advance to make sure the flavor that you are looking for is in stock. We are continuing to expand to more retailers so anyone can find Pocky easily at their local store!
Pocky merchandise is currently not available for purchase and only given out during in-store promotions and certain marketing campaigns.
Sales
Please reach out to us here and we will connect you to our sales team, although we do have MOQs for a direct account, we can introduce you to our distributors if necessary. Also, click here for our Pocky product lineup sheet.
Please reach out to us here, and we will direct your email to our International Division for further assistance. Unfortunately, if we don’t have a global office in a particular country, we will not be able to distribute our products there.
Sponsorship / Donations
Thank you for considering us to be a sponsor for your event. Please reach out to us here with the event details for our consideration. Please note that not all sponsorship requests can be met.
Depending on the purpose of the donation and the inventory situation, we might be able to provide Pocky as donations. Please reach out to us here with the donation purpose for our consideration. Please note that we will not fulfill all donation requests.
Media
You can visit our press page to view media related articles and press releases.
Other
We are sorry that you cannot find the answer to your question. We are more than happy to answer any question that you might have, so please reach us here!
Thank you for taking the time to submit your inquiry. We will reply within 48 hours except for weekends and US national holidays.